Support
Everything you need to know about ordering from us: delivery, returns and the questions we get asked most. If the answer is not here, email us and a person will reply.
UK stock
Every racket is held in the UK and ships from a UK fulfilment centre. You are not waiting on a parcel from overseas.
Free UK delivery
Free tracked delivery on every order, with no minimum spend. Your tracking number arrives by email.
14-day returns
Change your mind within 14 days of delivery. See our returns policy for the detail.
Exclusive UK supplier
Official IANONI distributor, so you deal with us directly and not an overseas seller.
Delivery
Orders are picked and dispatched in the UK. Orders placed on a working day before our cut-off are dispatched the same day; anything after that, or at a weekend or bank holiday, goes out on the next working day.
| Destination | Service | Typical time after dispatch | Delivery cost |
|---|---|---|---|
| UK mainland | Tracked courier | 1–2 working days | Free |
| Scottish Highlands, Islands, Northern Ireland, Isle of Man | Tracked courier | 2–3 working days | Free |
Delivery is free on every order. There is no minimum spend and no delivery charge is added at checkout. The expected delivery date is shown in the cart and again at checkout, before you pay. For the full terms, see our shipping policy.
Returns and cancellation
If you buy from us online you have a statutory right to cancel your order within 14 days of receiving it, and a further 14 days to send the goods back. You do not need to give us a reason.
You are welcome to take a racket out of the box, look it over and feel the weight and balance. That is examining it, exactly as you would in a shop, and it will not affect your refund. Playing with it is different: ball marks across the face and scuffs on the frame mean we can no longer sell it as new, so if an item comes back showing use beyond reasonable examination we may reduce your refund to reflect the loss in value. We will always tell you the amount and the reason before we process it. None of this applies to a faulty racket, which is covered below.
Return postage on a change-of-mind return is at your cost, and we will tell you the likely amount when we confirm the return. If the racket is faulty, damaged or not as described, we pay.
To start a return, email us with your order number and we will send you instructions. Full terms, including how refunds are calculated and who pays return postage, are in our returns and refund policy.
Frequently asked questions
Choosing a racket
I have never bought a racket before. Where do I start?
Use the Racket Finder. It asks seven short questions about how long you have played, how often, whether you prefer control or power, and whether you have any arm trouble, then recommends a model and explains why. It takes about a minute and there is no email required to see the result.
If you would rather read first, start with our guide to choosing a padel racket.
Can I use my tennis racket for padel?
No. Padel rackets are solid, stringless, perforated and shorter, and the rules require a padel racket with a wrist cord. A tennis racket is not legal on a padel court and will not behave the way the game needs it to. We wrote a fuller explanation in the Learn hub.
What shape should I buy?
Round rackets have the sweet spot in the middle of the face and are the most forgiving, which is why they suit beginners and improvers. Teardrop sits between the two. Diamond puts the sweet spot high for maximum power but is much less forgiving and really only suits advanced players. If you are unsure, round or teardrop is almost always the better buy.
I get tennis elbow. Does that change what I should buy?
Yes, and it is worth taking seriously — arm trouble is common in padel. Look for a softer core, a lower weight and a round shape, and keep your grip and overgrip in good condition. Our Racket Finder asks about this specifically and will steer you away from stiffer, heavier models.
How do I know my grip size?
Almost all padel rackets are made in one narrow grip size, and you adjust the feel with overgrips rather than buying a different handle. If the handle feels too thin, add an overgrip or two. There is a short guide to getting this right in the Learn hub.
Can I compare two models side by side?
Yes. Our compare rackets page puts the published specification for every model in the range in one table.
Orders and payment
Why did my parcel arrive in Amazon packaging?
Some orders are fulfilled through a UK logistics partner, which can mean the outer packaging carries their branding. The racket inside is our stock, and it does not change your returns rights or who you deal with if anything is wrong — that is still us. There is more detail in our shipping policy.
How much is delivery?
Nothing. Delivery is free on every order, whatever you buy and however much you spend. There is no minimum order value and no surcharge added at checkout.
Are your prices VAT inclusive?
Yes. Every price shown on the site includes UK VAT. The price you see is the price you pay, plus delivery where it applies, and delivery is shown before you check out.
Do I need an account to order?
No. You can check out as a guest.
Can I change or cancel an order after placing it?
If it has not been dispatched, yes — email us as quickly as you can with your order number and we will try to catch it. Once it is with the courier you will need to use the returns process instead.
A model I want is out of stock. What now?
Email us and tell us which model and size you are after. We restock regularly and we will let you know when it lands. If you need something sooner, ask and we will suggest the closest alternative in the range.
Looking after your racket
Do I need a protector?
We would recommend one. Most padel rackets die from wall and floor contact around the head, not from anything to do with how they were made. An edge protector is a few pounds and takes a couple of minutes to fit, and it is the cheapest thing you can do to extend the life of a racket.
How long should a racket last?
It depends far more on how often you play than on price. A recreational player playing once a week will usually get a couple of seasons before the core noticeably softens. Someone playing four times a week will get through one considerably faster. There is a longer answer in the Learn hub.
Can I leave my racket in the car?
Try not to, particularly in winter. Cold stiffens the EVA core and makes the face brittle, and a stiff cold racket is much more likely to crack on a mishit. Bring it indoors, and if it has been in a cold boot, let it come up to room temperature before you play with it.
Clubs, coaches and bulk orders
Do you supply clubs and venues?
Yes — rental fleets, pro shop stock and custom branded rackets. Volume pricing and lead times are on our clubs and coaches page, along with an enquiry form.
Can I get rackets with our club logo on them?
In most cases yes, subject to minimum quantities and a longer lead time than stock models. Send us an enquiry through the clubs and coaches page with your artwork and the quantity you have in mind.
Still need a hand?
Send us a message and we will get back to you. If it is about an existing order, please include your order number.
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