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FAQs
View answers to some of the most common questions.
We currently ship to the United Kingdom and Channel Islands only. Shipping is free as part of a promotional offer. Our standard fixed shipping fee may apply again after the promotion ends, and any changes will always be shown clearly at checkout.
For full details, please see our Shipping Policy.
Orders are processed within 1–2 business days. Once dispatched, delivery typically takes 2–3 business days. Some orders may be fulfilled through Amazon Multi-Channel Fulfilment (MCF) to ensure fast and reliable delivery.
More information can be found in our Shipping Policy.
We accept major UK payment methods, including Visa, MasterCard, American Express, and other secure payment options shown at checkout. All payments are processed securely.
For related terms, see our Terms of Service.
You will receive a dispatch confirmation email when your order has shipped. If tracking is available for your order, it will be included in the email. If you have not received tracking details after 2 business days from dispatch, please reach out via our Contact Form.
Yes. When ordering as a gift, enter your own email address at checkout so you receive all order updates, and enter the recipient’s name and shipping address. Prices are not included in the package.
We do not accept returns or refunds for change of mind.
If your item arrives faulty, damaged, or not as described, please contact us within 30 days using our Contact Form. Please include your order number, a description of the issue, and photos if applicable so we can review and advise the next steps.
Full details can be found in our Returns & Refunds Policy.
This does not affect your legal rights regarding faulty goods.
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